Booking Terms and Conditions

You acknowledge that by making a booking to see Karla Drummond through KarlaDrummond.com and acknowledging you have read and understood these Booking Terms and Conditions, you are entering an agreement with ‘Karla Drummond’ ABN: 40 078 360 215 on the following Booking Terms and Conditions and our Privacy Policy.

Fee and Payment
For each 60-minute booking to see Karla, you will be required to pay a fee of $300 including GST (the “Fee”). To secure your booking with Karla, you will be required to pay the Fee in full at the time of booking your appointment. If payment of the Fee is not received in full, your booking will not be scheduled and confirmed.
The Fee (or any part of it) is non-refundable (including after your reading takes place) except in accordance with the Cancellation Policy (set out below).
You agree that any payment made via a third-party software, website or interface shall be subject to that third party’s terms and conditions (including, for example, payment made via Stripe shall be made in accordance with the Legal Agreements for STRIPE Services).

Location and Timing
In order to participate in your psychic medium reading, you agree to participate in your reading appointment at the time, location, and/or by the method chosen by you when making your booking. Please be careful and take note of your booking time, location, and/or method – incorrect scheduled bookings shall be treated as missed appointments in accordance with the Cancellation Policy (set out below).
If you make a booking to attend a face-to-face reading with Karla, then, due to privacy reasons, a specific address for the appointment will only be provided to you (via text or email) the day prior to your scheduled appointment, provided payment of the Fee has been received by us. You agree that you shall not disclose such address to any person without our prior written consent.
You must notify us if you are making a booking on behalf of another person. In such event, you agree to confirm with them first as this is an event with free will and choice. You must also provide these Booking Terms and Conditions and the relevant ‘Reading Release’ to that person and ensure that person has read, understands, and agrees to these Booking Terms and Conditions and the relevant Reading Release. Regardless, you agree that you will be responsible and liable for all costs, damages, and expenses arising in connection with that person’s appointment to see Karla.

Online Video Reading Conditions
If you make a booking to participate in an Online Video Reading (for example, via Google Meet), then the following further terms and conditions shall apply to you:

• A link to an ‘Online Video Reading Release’ document will be emailed to you (together with a request for all relevant information required to participate in a reading), and you must electronically sign and submit that Online Video Reading Release prior to your reading.
• Payment of the full Fee must be received by us at the time of booking your appointment.
• You shall be responsible for ensuring that your time-conversion settings while making a booking, and participating in a reading, are correct.
• You must use the link emailed to you in order to participate in the Online Video Reading.
• You must ensure that you are alone in a quiet room in which you will not be disturbed for the duration of your reading and within which you will not be distracted by any person or thing.
• All electronic devices, other than the device on which you are participating in the reading, must be off and left outside the room in which you are participating in the reading.
• If your internet connection does not consistently perform at a download speed of 15 megabits per second (or more) and an upload speed of 2 megabits per second (or more) throughout your reading, then you acknowledge and accept that your reading may be subject to dropouts, static, and/or disconnection, resulting in you being more likely to be subject to cancellations or non-complete readings as contemplated in sub-clauses 3.1(k) and 3.1(l). For the avoidance of doubt, you may still book a reading if your internet speeds do not meet the criteria above, but it shall be at your own risk.
• You must be online and ready for your reading at least 10 minutes prior to your scheduled reading time.
• You must have the latest version of any communication software and/or internet browser used to engage in the Online Video Reading, and ensure that such software is fully functional. Please note that no time extensions to (or postponements of) scheduled readings will be granted if delays in connection and ‘dropouts’ occur due to poor connectivity.
• If your online connection (visual and/or audio) with Karla is poor and/or drops out, then it is agreed that Karla will attempt to re-establish a connection a maximum of 3 times during your scheduled appointment time, and if the connection continues to drop out or is poor to the extent that it is affecting the reading, then such reading will be deemed to have been canceled by you in accordance with our Cancellation Policy (and, so, you will not be entitled to a refund).

Rescheduled Bookings
We will use reasonable endeavors to accommodate any requested changes to appointment times received before 72 hours prior to your appointment. We reserve the right to deem booking changes made within the 72 hours prior to the appointment as a cancellation in accordance with the Cancellation Policy (set out below).
You accept that we may be required to reschedule appointments with Karla in the event that Karla is rendered unavailable due to circumstances beyond Karla’s control (e.g. sickness, acts of God, and other events), and you agree to discuss in good faith the rescheduling of any appointment as a result of us requiring to amend a booking for any reason.

Termination by Karla
You agree that Karla is entitled to cancel or terminate a reading at any time (including at any time during a reading) for any or no reason. If Karla notifies you of a termination of a reading due to circumstances beyond your control, then you must immediately comply with her directions, and we shall refund the Fee actually received by us from you (provided you are not in breach of these Booking Terms and Conditions).

Participating in Psychic Readings
You understand that participating in a psychic reading can be (and often is) an emotional and potentially confronting experience.
You acknowledge that you are choosing to have a psychic reading and that the reading will be given to you in good faith to provide you with insight and guidance of thought – it is subject to your own personal interpretation and is not intended to constitute medical, psychological, legal, financial, relationship, personal or professional advice.
You acknowledge that insights, guidance, and psychic reading experiences may vary from person to person and reading to reading. While we will ensure Karla uses her best endeavors to utilize the full potential of her gift and ability when engaging in a psychic reading, you acknowledge that due to the nature of such readings, we cannot (and do not) guarantee the accuracy, completeness, or applicability of Karla’s reading. You may not receive answers to specific questions or areas of your life in relation to which you wish to obtain guidance.
You agree to act respectfully and in good faith in connection with each reading. You agree to participate in each reading with an open mind (understanding that your reading may address topics that are not directly requested by you, or can be interpreted in multiple ways), and you agree not to deliberately mislead or lie to Karla or otherwise disrupt any reading.
You warrant and promise that you are in a stable and healthy frame of mind and/or you are not aware of any reason (health-related or otherwise) why you should not participate in a psychic reading.

Karla May Record Your Reading
You agree that Karla (or we) may make a recording and/or film your reading with Karla, but that we shall not make the reading available to the public, unless we have obtained your prior consent. For the avoidance of doubt, the recording may be made available to internal staff or contractors bound by confidentiality for administrative or internal development reasons and will otherwise be treated as confidential information in connection with clause 10 below.

No Recording or Filming by You
You agree you must not (and you must not allow others to) record, film, or otherwise capture any reading under any circumstances, and you acknowledge that the use of recording devices can interfere with readings.
If you are engaging in a face-to-face reading with Karla, you may not take your phone, any device capable of making and/or capturing recordings, or any other personal belongings into your appointment with Karla, unless otherwise expressly agreed with Karla. Prior to the commencement of such an appointment with Karla, you must leave all such devices and belongings with us during your reading with Karla.
If you are engaging in an Online Video Reading, you agree to disable any recording or filming features during your reading, and agree not to engage (or facilitate the engagement of) third-party recording or filming software.
If we reasonably suspect you have engaged in any unauthorized recording or filming of a reading, we reserve the right to immediately terminate such reading without further liability to you, and to commence legal action against you for the recovery of all damages and/or losses arising as a result of any breach of this clause.